Ask TEc D.O.O. EMPLOYS
Looking for a business challenge?
Ask Tec d.o.o. is part of M SAN Group, the largest regional company with distribution of products from IT technology and consumer electronics. The reasons for our success are competence and integration in operation of all segments and activities, quality distribution and service network, professionally provided services to customers, partners and end users, as well as efficient logistics, financial stability and regional coordination, supported by continuous innovation in all segments of operations.
Customer support specijalist
Job position in Pristina
Benefits:
- Compettitive compensations & benefits package;
- Working days from Monday to Friday;
- Health insurance;
- Career and professional advancement;
- Working in a professional environment and working in a team that is always ready to help you;
- Working in an international group, dynamic work filled with new challenges and acquiring new experiences and skills;
- International work experience;
- Travel opportunity.
Key Responsibilities:
- Serve as the first point of contact for customers, addressing inquiries related to ACproducts, services, and orders.
- Manage and resolve customer issues efficiently while ensuring high levels of satisfaction.
- Process customer orders, returns, and warranty claims accurately and promptly.
- Coordinate with the sales and logistics teams to ensure timely delivery of products.
- Maintain and update customer records.
- Provide product recommendations and technical information to customers as needed.
- Assist in preparing sales reports, tracking metrics, and identifying trends in customer feedback.
- Support promotional campaigns by communicating offers and assisting customers in understanding their benefits.
- Stay updated on product knowledge and industry trends to provide informed support.
Qualifications and Skills:
- Proven experience in customer support, preferably in a sales environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic office software (e.g., MS Office).
- Ability to manage multiple tasks and prioritize effectively.
- Knowledge of air conditioning systems or related products is a plus.
- A proactive and team-oriented approach to work.
Your success depends solely on your ability, capacity, interest in progress and perseverance.
The deadline for applying is until 31.01.2025.
